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At Paper Room Creative, your satisfaction is our top priority, we hope you love your items but we understand that sometimes things don’t quite work out.
Our Commitment:
If you’re not completely satisfied with your purchase, we’re here to help you every step of the way.
Return Eligibility:
You can return an item as long as you meet the following criteria:
1. Notification: Please notify us via email at sarah@paperroomcreative.co.uk within 14 days of receiving your item. To help us out please include your order number and the reason for the return in your email.
2. Return Window: You have a further 14 days from the date of your notification to return the item to us.
3. Condition: The item must be returned in its original packaging and in the same condition as when you received it.
4. Costs: Customers are responsible for bearing the costs of returning the item to us. We recommend using a trackable service like Royal Mail.
Refund Process:
Once we receive your returned item and it meets the eligibility criteria, we will process your refund. Here’s what you can expect:
1. Refund Amount: Your refund will be processed for the purchase price of the item(s) returned.
2. Payment Method: Refunds will be issued to the original payment method used for the purchase.
3. Processing Time: Please allow up to 14 business days for us to process your refund after we receive the returned item and for the funds to be received in your account.
Contact Us:
If you have any questions or concerns regarding our returns policy or need assistance with a return, please don’t hesitate to contact us. We’re here to assist you and ensure your shopping experience with us is a positive one.
07786 233056
Paper Room Creative
12 Cobbett Road, Southampton, SO181HH
At Paper Room Creative, we value your digital shopping experience and strive to provide you with the best products and services. We understand that digital downloads are unique in nature, and we want to be upfront and transparent about our return policy for such products.
Return Policy for Digital Downloads:
Digital downloads, once purchased, are immediately accessible and can be saved or copied. Given the nature of digital products, we regret that we cannot accept returns or issue refunds for digital downloads.
We make this information clear on the product listing, by completing your purchase of a digital product you are agreeing to these terms and waive the right to a cooling off period of 14 working days and the right to cancel during that period.
We encourage you to review product descriptions, previews, and any available information before making a purchase to ensure that the digital product meets your expectations. You can even set up a discovery call to discuss if a product is right for you before making a purchase.
Contact Us:
If you have any questions or concerns regarding our returns policy or need assistance with a return, please don’t hesitate to contact us. We’re here to assist you and ensure your shopping experience with us is a positive one.
07786 233056
Paper Room Creative
12 Cobbett Road, Southampton, SO181HH