FAQs

For physical items that are to be dispatched and shipped, our processing time is 1-2 days, unless stated differently on the product page.

Digital products are available for download as soon as your payment is processed.

All physical products are dispatched via Royal Mail Tracked 24 service that aims to deliver within 1 business day. Please be aware that Royal Mail sometimes experience delays, in late December & early January, or during the event of a national strike. In the case of a national strike, alternative shipping may be offered.

Shipping rates for each product are shown on the product page.

For our digital products, no physical product is shipped. Your file will become available to download once your payment is processed. If you have any problems with the download or file, please contact us at hello@paperroomcreative.co.uk

When you make your purchase you will receive an order confirmation email that will provide a link to your product. When you click on the link you can then save the PDF to your device, or you can save the link. If you have set up an account you can also access the link anytime from the ‘downloads’ tab. If you have any problem at all with your download then please get in touch via sarah@paperroomcreative.co.uk.

If you are quick! We aim to process orders on the same, or the next day, so if you have made a mistake then please get in touch as soon as possible and we will do our best to help.

We are unable to modify orders on digital products.

If you are quick! We aim to process orders on the same, or the next day, so if you would like to cancel then please get in touch as soon as possible and we will do our best.

We are unable to cancel orders on digital products.

If you are not completely satisfied with your purchase we are more than happy to provide a full refund. Please contact us within 14 days of receiving your item(s) via the get in touch page or by emailing hello@paperroomcreative.co.uk. We will send you instructions on how to return your item and you have a further 14 days to send it back.

The item(s) must be unused and returned to us in the original packaging. Once we have received your items we will process your refund. Please note, unless the item arrived damaged, or is faulty, we are unable to refund shipping costs.

We are unable to accept returns of digital downloadable products.

We currently don’t offer shipping outside of the UK.

Please let us know via our contact page or email if you have more FAQs